How the platform works

One managed service, from receiving evidence to producing it, run entirely inside the Kingdom.

What happens at each stage

	What happens	What is recorded
Receive	The file is uploaded through the portal or our API over an encrypted channel.	Its source, who uploaded it and when it arrived.
Document	Its digital fingerprint is taken, an independent authority stamps the time of receipt, and it is encrypted with your organisation’s key.	The fingerprint and the time stamp.
Preserve	The file is locked in storage that refuses change and deletion for the whole retention period.	The retention period, any legal hold and any refused attempt.
Produce	Search, retrieval and export as a signed package.	Who viewed it, when, and every export.

Every view and action goes into the custody log.

Your account administrators	Add users and set their roles, open cases and set retention periods.
Users	Upload, search and review evidence according to their roles.
Guests	People outside your organisation, such as outside counsel or an auditor, who see only the evidence or cases assigned to them, to view or add.

Roles3 roles

Account administratorUsers, cases and retention

UserUpload, search and review

GuestAssigned cases only

1	Retention periods per organisation and per case type.
2	A legal hold that stops disposal for as long as it stands.
3	Disposal after the period ends needs two approvals and is written to the custody log.

Retention policy

Case type: commercial dispute

Retention period7 years

Legal holdOn

Disposal after the periodTwo approvals

The package lets whoever receives it check that the files have not changed since they were received.

case-gate-3_export.zipSigned

Package contents